Alignment diagram

After all the artefacts were created, I revisited the alignment model that was created at the beginning of this research endeavour.The alignment model was created to illustrate how business and citizen value must align in order to create a value-creating system for the humans involved. The second diagram describes how this model has been applied in this research by explainging how the different layers contribute to different areas of the service provided.

alignment-model alignment-diagram

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