User centered design approach
Design is closely coupled to, and driven by, early systems analysis activities such as needs, task, and functional analyses. Good interaction design involves early and continual involvement of representative users and is guided by well-established design guidelines and principles built on the concept of user-centered design (Norman & Stephen, 1986).
I took on a user-centered design approach by utilising the personas as they represented real users throughout the process of design. These steps below begin at the research phase on the left, research is done and data is collected and concepts begin to arise in the process of doing so. Concepts begin to become clearer and start extending into what the solution starts to look like. Once the solutions become more distinct the designer begins to create detailed designs. These detailed designs begin to form ideas of how the experience will work and what it will be like in context. This leads to the build stage where prototypes are created and shared with the builders of the system. This leads to the first iteration of the system, which is continually monitored with real users who are providing feedback which the builders and designers then act on to fix and adjust it.